Blog Soft Gorillas

25 May 2023
4 min read

5 Important Qualities to Look for in an Ecommerce Expertise Consultant

Table of Contents

  1. What is Ecommerce Expertise?
  2. Qualities to Look for in an Ecommerce Consultant
    1. 1. Knowledge of Ecommerce Platforms
    2. 2. Understanding of Digital Marketing
    3. 3. Experience with Website Design
    4. 4. Ability to Identify and Fix Problems
    5. 5. Strong Communication Skills
  3. Conclusion

Ecommerce Expertise: What to Look for When Hiring an Ecommerce Consultant

As the e-commerce industry grows, so does the demand for e-commerce expertise. Many businesses are looking for ways to increase online sales, streamline operations and increase their online presence. And with the help of an experienced eCommerce consultant, these goals can all be achieved.

But with so many consultants to choose from, how do you find the right one for your company? In this article, we examine the key characteristics to look for when hiring an eCommerce consultant.

What is Ecommerce Expertise?

Before we delve into the qualities of a good ecommerce consultant, let’s take a quick look at what ecommerce expertise really is. Simply put, e-commerce expertise is the combination of knowledge, skills, and experience that enables people to help businesses sell products or services online.

This can include anything from understanding ecommerce platforms like Shopify or WooCommerce to developing a marketing strategy to drive online sales. Ecommerce consultants may also have knowledge of shipping logistics, website design, and customer service best practices.

Qualities to Look for in an Ecommerce Consultant

So what specific qualities should you look for when hiring an ecommerce consultant? Here are some of the most important factors to consider:

1. Knowledge of Ecommerce Platforms

First, any good eCommerce consultant should have extensive knowledge of the most popular eCommerce platforms. This includes platforms like Shopify, WooCommerce, and Magento, as well as newer options like BigCommerce and Squarespace. This knowledge should go beyond just knowing how to use the platforms.

A consultant should also be able to recommend the best platform for your specific business needs and advise on how to optimize its functionality for maximum revenue and growth.

2. Understanding of Digital Marketing

In addition to platform expertise, eCommerce consultants should have a solid understanding of digital marketing. This includes everything from pay-per-click advertising to search engine optimization (SEO) to social media marketing.

An eCommerce consultant with strong digital marketing skills can help you develop a comprehensive marketing strategy to attract your ideal customers and drive sales. You can also use analytics tools to track the effectiveness of these strategies and make data-driven adjustments as needed.

3. Experience with Website Design

Although many eCommerce platforms offer ready-made templates and themes, a good eCommerce consultant should still have website design experience. This includes knowing how to create a user-friendly interface, optimize your pages for speed, and include effective calls to action.

An ecommerce consultant with design experience can help ensure your website is both visually appealing and sellable.

You can also ensure that your website is responsive on different devices, including desktop computers, tablets, and mobile phones.

4. Ability to Identify and Fix Problems

No matter how well planned your eCommerce strategy is, there will always be problems. It could be anything from a sudden drop in traffic to technical issues with your website.

A good eCommerce consultant should be able to quickly identify these problems and work hard to fix them. You should proactively monitor for issues and have a solid understanding of website security to prevent common issues like hacking or fraud.

5. Strong Communication Skills

Finally, a successful e-commerce consultant should have strong communication skills. This includes not only the ability to explain technical concepts in plain language, but also listening to the individual needs and goals of the company.

Good communication skills also include being able to respond quickly and being able to answer any questions or concerns that may arise. An eCommerce consultant who is easy to contact and communicates effectively can help keep your eCommerce strategy on track.


When it comes to ecommerce expertise, there is no shortage of qualified consultants. However, by focusing on the above qualities, you can ensure that you hire the best consultant for your businessspecific needs. Are you looking for someone with platform knowledge, digital marketing skills, website design experience, problem solving skills and strong communication skills. With the right consultants by your side, your eCommerce business can thrive.


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