Blog Soft Gorillas

3 August 2023
4 min read

Boost Your Sales with Effective eCommerce Email Marketing Strategies

eCommerce Email Marketing: Boost Your Sales with Effective Strategies


In today’s digital age, email marketing remains one of the most effective ways for eCommerce businesses to reach their audience and increase sales. In this article, we examine different types of ecommerce emails and their effectiveness in increasing conversions. Plus, we provide you with valuable insights and statistics to help you develop and optimize your email marketing strategy. Whether you’re a small business owner or a marketing expert, this article will give you the tools you need to harness the power of email marketing and grow your eCommerce business.

Email Marketing Statistics: A Big Picture Overview

Before we dive into specific strategies and types of ecommerce emails, let’s take a look at some statistics that illustrate the effectiveness of email marketing for ecommerce businesses:

  • Email revenue is expected to reach $10.89 billion. (statistician)
  • On average, email marketing generates $40 in revenue for every $1 spent, resulting in a 3900% ROI. (omniscient)
  • Email marketing campaigns account for 9% of all ecommerce website traffic. (statistician)
  • 96% of the top 1,000 online retailers believe email marketing gives them the best return on investment. (Digital Commerce 360)
  • E-commerce emails had the highest deliverability rate at 96%. (Netcore Cloud)
  • 61.1% of marketing emails worldwide have an open rate greater than 20%. (statistician)
  • 75% of consumers say they like to receive emails about promotions and offers. (DMA)
  • Product awareness/promotion is the main goal of email marketing campaigns. (statistician)

These statistics demonstrate the potential of email marketing to drive revenue, engage customers, and increase brand awareness for eCommerce businesses. Now, let’s explore the different types of eCommerce emails and how they can contribute to your overall marketing strategy.

What are the Different Types of eCommerce Emails?

1. Welcome Emails

A welcome email is the first point of contact between you and a new subscriber. They provide the opportunity to make a positive impression on your audience and build strong relationships. Here are some statistics on the effectiveness of welcome emails:

  • Welcome emails generate 320% more revenue than any other campaign. (invest)
  • Welcome emails have an open rate of 91.43%. (
  • Welcome emails can increase unique open rates by 86%. (entrepreneur)
  • Welcome emails have a 42% higher read rate than the average email. (Activity Monitor)
  • On average, welcome emails have four times the open rate and five times the click-through rate of standard email marketing campaigns. (Inbox Army)
  • 84% of B2C welcome emails reach global inboxes with a 23% read rate. (statistician)

These statistics highlight the importance of welcome emails in engaging new subscribers and driving revenue. By leveraging welcome emails, you can make a lasting impression and encourage customers to take action.

2. Personalized Emails

Personalized emails allow you to tailor your messages to individual customers based on their preferences, demographics, or previous interactions with your brand. Here are some statistics showcasing the effectiveness of personalized emails:

  • Emails with personalized subject lines are 26% more likely to be opened. (Campaign Monitor)
  • 74% of marketers say targeted personalization increases customer engagement. (eConsultancy)
  • Personalized email messages improve click-through rates by an average of 14% and conversions by 10%. (Aberdeen)
  • Personalized emails have been shown to deliver 6x higher transactional rates than non-personalized emails. (MarketingProfs)
  • Relevant emails drive 18x more revenue than broadcast emails. (Emma)
  • Personalized email marketing generates a median ROI of 122%. (eMarketer)

These statistics emphasize the power of personalization in building customer loyalty, increasing engagement, and driving conversions. By utilizing customer data, you can create personalized emails that resonate with your audience and lead to higher revenue.

3. Cart Abandonment & Recovery Emails

Cart abandonment is a common challenge for eCommerce businesses. However, by implementing effective cart abandonment and recovery email campaigns, you can recapture lost sales and boost your revenue. Here are some statistics regarding the effectiveness of these campaigns:

  • Shopping cart abandonment emails have an open rate of a whopping 44.76%. (Barlliance)
  • Cart abandonment emails have a 23.33% click-through rate. (SaleCycle)
  • Cart abandonment emails can boost sales by 4.43% across all eCommerce industries. (SaleCycle)
  • Only 50% of the top 100 eCommerce businesses send cart abandonment emails. (Iterable)
  • Email campaigns with three cart abandonment emails generated $24.9 million compared to $3.8 million for those who only sent one email. (Klaviyo)
  • Browse abandonment emails have been known to get 50.5% higher click-through rates than traditional emails.
  • Search abandonment is the not-so-secret reason why eCommerce brands lose revenue, as much as $300 billion annually.

These statistics highlight the significant impact of cart abandonment and recovery email campaigns in driving sales and recovering lost revenue. By effectively targeting customers who have shown interest but not completed their purchase, you can encourage them to return to your website and complete the checkout process.

4. Stock Alert Email Campaigns

Stock alert emails notify customers when a previously out-of-stock product becomes available again. These emails can help you maintain customer interest and drive immediate sales. Here are some statistics regarding the effectiveness of stock alert emails:

  • Most eCommerce brands see an open rate of around 65.32% on stock alert emails. (Barlliance)
  • Back-in-stock alert emails achieve a massive 22.45% average conversion rate. (MarketingSherpa)

These statistics highlight the importance of stock alert emails in re-engaging customers and driving conversions. By leveraging stock alert emails, you can create a sense of urgency and scarcity, prompting customers to make a purchase before the product runs out of stock again.

5. Post-Purchase Email Campaign

Post-purchase emails play a crucial role in nurturing customer relationships, encouraging repeat purchases, and generating positive reviews for your products. Here are some statistics regarding the effectiveness of post-purchase emails:

  • Post-purchase emails enjoy a 217% higher open rate than traditional emails.
  • Post-purchase emails have seen a 6.4% click-through rate.

These statistics highlight the importance of post-purchase emails in building customer loyalty and encouraging repeat purchases. By sending personalized follow-up emails and requesting feedback or reviews, you can strengthen your relationship with customers and generate valuable social proof for your products.

Is Email Marketing Effective for eCommerce?

Despite claims that email marketing is dead, it remains highly effective for eCommerce businesses. Here are some reasons why email marketing continues to be an essential strategy for driving sales and revenue:

  • Email is personalized and targeted: Unlike social media or display advertising, email allows you to segment your customer base and deliver personalized messages tailored to their interests and preferences.
  • Email is cost-effective: Compared to traditional advertising channels, email marketing offers a high return on investment (ROI) and allows you to reach a large audience at a relatively low cost.
  • Email drives traffic and sales: By directing customers to your website, email marketing can increase website traffic and drive conversions. According to statistics, email marketing accounts for 9% of the total traffic on eCommerce websites.
  • Email builds customer loyalty and engagement: Regularly communicating with your customers through email helps build a strong relationship and increase customer loyalty. By delivering relevant content and offers, you can keep your brand top-of-mind and encourage repeat purchases.
  • Email provides measurable results: With email marketing, you can track open rates, click-through rates, and conversion rates to measure the success of your campaigns. This data allows you to refine your strategies and optimize your email marketing efforts.

In conclusion, email marketing remains a powerful tool for eCommerce businesses. By implementing effective strategies and leveraging the various types of eCommerce emails, you can drive sales, increase customer engagement, and build a loyal customer base.

How to Build Effective eCommerce Email Marketing Strategies

Now that we have explored the different types of eCommerce emails and their effectiveness, let’s discuss how you can build effective email marketing strategies for your eCommerce business. Here are some steps and best practices to consider:

  1. Outline your objectives for email marketing: Determine your specific goals, whether it’s increasing sales, driving website traffic, reducing cart abandonment, or improving customer retention. Having clear objectives allows you to tailor your strategies accordingly.
  2. Build your email list: Use opt-in forms on your website to collect email addresses from visitors. Leverage social media and other online channels to expand your reach. Offer incentives like exclusive discounts or free resources to encourage visitors to subscribe. Consider partnering with complementary businesses to cross-promote and grow your email list.
  3. Segment your email list: Divide your email list into segments based on customer history, browsing behavior, demographics, or engagement level. This allows you to send more targeted and relevant emails that resonate with specific customer groups, increasing the likelihood of conversion.
  4. Personalize your email content: Use the customer data you have collected to personalize your email content. Address recipients by their names, recommend products based on their purchase history, or send personalized offers. Personalization creates a sense of connection and increases the likelihood of engagement and conversion.
  5. Craft compelling email copy: Use concise, action-oriented language in your email copy. Create a sense of urgency or scarcity to prompt customers to take action. A/B test different subject lines to determine what works best for your audience. Experiment with different types of content, including updates, informative content, educational resources, promotions, and customer testimonials, to keep your subscribers engaged.
  6. Utilize automation tools: Use automation tools to set up email workflows or drip campaigns that trigger based on specific actions or events. For example, you can automate welcome emails for new subscribers, abandoned cart reminders, or post-purchase follow-ups. Automation saves time, ensures timely communication, and helps nurture customer relationships.
  7. Test and refine your strategies: A/B testing is a crucial component of effective email marketing. Test different variations of your emails, such as subject lines, content, and call-to-action buttons. Analyze the results to identify what resonates best with your audience and refine your strategies accordingly.
  8. Monitor and analyze email analytics: Regularly review email analytics to understand open rates, click-through rates, conversion rates, and other relevant metrics. Use this data to identify areas for improvement and optimize your email marketing efforts. Pay attention to unsubscribe rates and engagement metrics to gauge the optimal sending frequency for your audience.
  9. Ensure email deliverability: Ensure that your emails reach the recipients’ inboxes by following email deliverability best practices. Use reputable email service providers, authenticate your emails with SPF and DKIM, keep your email list clean, and comply with anti-spam regulations like the CAN-SPAM Act or GDPR, depending on your target audience and location.

By following these best practices and implementing effective strategies, you can leverage the power of email marketing and drive significant results for your eCommerce business.


Email marketing continues to be a highly effective strategy for eCommerce businesses. By implementing the various types of eCommerce emails and following best practices for building effective email marketing strategies, you can drive revenue, increase customer engagement, and build a loyal customer base. Remember to personalize your emails, segment your audience, analyze your email analytics, and constantly test and refine your strategies to optimize your email marketing efforts. With the right approach and tools, email marketing can be a powerful asset for your eCommerce business. If you need assistance with your email marketing campaigns and strategies, reach out to, a trusted provider of digital marketing solutions.


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