Privacy Policy

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Privacy Policy for Soft Gorillas Sp. z o.o.

Using open-source technologies in e-commerce development often allows companies to reduce the cost of online store development. Still, there at Soft Gorillas, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Soft Gorillas and how we use it.

Tools used by the company for marketing automation, data analysis:

– Clearbit

– google analysis

– zoho page sense

– Zoho marketing automations

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Soft Gorillas. This policy is not applicable to any information collected offline or via channels other than this website.e are various open-source e-commerce out there. Which one to choose for your project?


By using our website, you hereby consent to our Privacy Policy and agree to its terms.


Information we collect:

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.


If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.


When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.


How we use your information We use the information we collect in various ways, including to: Provide, operate, and maintain our webste:

– Improve, personalize, and expand our webste

– Understand and analyze how you use our webste

– Develop new products, services, features, and functionality


Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Log Files Soft Gorillas follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Template.


Cookies and Web Beacons Like any other website, Soft Gorillas uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.


Google DoubleClick DART Cookie Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –


Our Advertising Partners Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.




Advertising Partners Privacy Policies You may consult this list to find the Privacy Policy for each of the advertising partners of Soft Gorillas.


Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Soft Gorillas, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.


Note that Soft Gorillas has no access to or control over these cookies that are used by third-party advertisers.


Third Party Privacy Policies Soft Gorillas Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.


You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?


– CCPA Privacy Rights (Do Not Sell My Personal Information)

– Under the CCPA, among other rights, California consumers have the right to:

– Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

– Request that a business delete any personal data about the consumer that a business has collected.

– Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

– If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:


The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Children’s Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.


Soft Gorillas does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Terms of Service for Paid Support Internet ServiceIntroduction
These terms of service define the rules for using the paid support services offered by the internet service By using the services of the website, the customer accepts the provisions of the terms of service.
The website offers paid support services for owners of online stores in three packages: basic, standard, and premium. The prices for each package are as follows:
Basic package: 399 PLN net/month
Standard package: 2000 PLN net/month
Premium package: 5000 PLN net/month
Fees for support services are collected on a monthly basis according to the package selected by the customer. Payments can be made by bank transfer to the internet service account or through available electronic payment systems. In the event of non-payment, support services will be suspended within 7 days from the date of the invoice.Conditions for joining the Paid Support ServiceThe customer has paid for the Basic, Standard, or Premium package in the current settlement period.
The customer has an online store based on Sylius, Woocommerce, Prestashop or SaaS Shopify, Shoper, Idosell or applications made in Php technology.
The customer is aware that the expected paid service is provided exclusively within the purchased package.

The customer has the right to cancel the paid support service at any time. To cancel the subscription, the customer should send an email to the website’s accounting address: Canceling the subscription will result in the termination of support services at the end of the billing period.

Liability Soft Gorillas Sp. z o.o. is responsible for any damages resulting from the use of support services, including the direct actions of specialists. The company also reserves the right to disclaim any indirect or direct liability for damages resulting from the misuse of the online store designed and implemented by third-party entities.

Digital Services Act (DSA) Update

In response to the implementation of the Digital Services Act (DSA) within the European Union, Soft Gorillas Sp. z o.o., with its correspondence address at ul. Jana i Jędrzeja Śniadeckich 20D/7, 35-006 Rzeszów, VAT ID 8133856997, is updating its privacy policy to ensure greater transparency and control for our users over their data processing. Should you have any questions, please contact us via email at

1. Algorithm Transparency: Soft Gorillas Sp. z o.o. utilizes algorithms for personalizing content and recommendations to enhance our users’ experiences. We commit to providing information about the principles of these algorithms’ operations, including how they are used for sorting and presenting content and products.

2. Content Moderation: Users may report content they find inappropriate or illegal. Soft Gorillas Sp. z o.o. places great importance on the rapid and fair handling of such reports. Our policy provides detailed information on the process for reporting and moderating content.

3. Right to Appeal: Every user has the right to appeal decisions made by our platform, including content removal or access blocking. Our privacy policy details the appeal process, ensuring users know how to exercise their rights.

4. Data Protection: We describe the personal data we collect, the purposes for its processing, the duration of its storage, and who has access to it. Protecting our users’ privacy is our priority, and we commit to high security standards to safeguard this data.

5. Security Measures: We inform about the security measures employed by Soft Gorillas Sp. z o.o. to protect personal data and ensure the safe use of our digital services.

6. Contact and Responsibility: We specify the person or department within our organization responsible for data protection, whom users can contact with any questions or concerns regarding data processing.

7. Data Transfer outside the EEA: If data is transferred outside the European Economic Area, we disclose this fact in our privacy policy, indicating the protective measures implemented to ensure an adequate level of data protection.

We commit to continuously monitoring and updating our practices in response to changing regulations and user expectations, to provide the highest level of protection and transparency.